FAQ

​​​Business Hours
Each stylist at ACES Salon is independent and we work by appointment only. We have a digital receptionist to connect you to your stylist directly or the salon. We are often busy with clients, so please leave a message if we are unable to answer when calling.
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Payment Methods

We accept Visa, Mastercard, Discover, American Express or exact cash. We do not keep change on hand for cash transactions.

(Personal checks may be accepted from established clients at your stylist's discretion. There is a $30 fee for any returned checks.)

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Consultations

Before beginning your appointment, your stylist will conduct a short consultation to discuss your desired look. During the consultation, your stylist will decide on a course of action for achieving that look, so please be clear and specific. If possible, bring along pictures to provide examples. If you have questions about methods, products, pricing and/or timing, please ask during the consultation.

(You may also schedule a seperate 15 minute complimentary consultation prior to scheduling a salon service.)

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​​​Cancellations | Rescheduling

To cancel or reschedule an appointment without charge, let us know at least 24 hours in advance.  Any cancellation made within 24 hours of the appointment will be charged a fee of 50% of the price of the scheduled service.
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​Late Arrivals

Depending on the service you are scheduled to receive, arriving even a few minutes late for your appointment may require the need to reschedule.  Anyone arriving 15 minutes or more after their appointed time is considered a “no show” and subject to the "no show" policy.

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​"No Show" Policy

A “no show” will be charged a fee of 100% of the price of the scheduled service.

All new clients and/or clients who have a previous "no show" may also be required to provide a credit card to hold an appointment.

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Salon Safety Policy

Due to the tools and chemicals we use, we cannot allow unsupervised children in the salon. Please make arrangements for childcare before scheduling an appointment.

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